Process Development

Do you need to figure out how to make a buisness process work more smoothly? Do you need to introduce more efficiency into the way things are being done? We'll get the job done.
A lot of time and money is frequently wasted in non-profits and businesses through inefficient processes. Where these are customer-facing, that can result in even more frustration and a loss of revenue. Sometimes it takes a pair of fresh eyes looking at the way you do things to find out where the problems are. That's where we come in.
Whether it is the process by which customers register for a service, the way you develop products or the way you undertake internal processes, we can help you review, refine and optimise how things are done. We love efficiency, and we love helping our clients save money (or make more of it) and improve staff morale and customer satisfaction by getting these things right.

>> Here's how we can help:

  • Working with you to design and document new internal or external processes, including engaging with staff or customers to test and validate the design.

  • Reviewing existing processes and making recommendations for improvement, including business case justification.

  • Supporting processes with information systems to track progress, outcomes and reporting.

  • Facilitating workshops for team process development.
We are a Christchurch based business consultancy with more than 20 years' experience. View some of the client projects we've been working on recently.
Want to know more? Contact us or download our Organisation Profile.
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